Office & premises办公室与场所
Office search and set-up, renovation and its budget, office expenses, suppliers and vendors, staff dormitories.找办公室与开设、装修及装修预算、办公室开支、供应商对接、员工宿舍。
Singapore Citizen新加坡公民Operations · Admin · HR运营 · 行政 · 人事
Leonard ChowOperations Manager
I run the admin behind the business, and turn the routine into systems.我负责公司背后的行政与运营，
并把重复的事做成系统。
Leonard Chow Yi Ding. Operations Manager for a Singapore group of 12 companies across 11+ locations: offices, MOM and ACRA matters, hiring, payroll and CPF. Bilingual English / Mandarin.Leonard Chow Yi Ding。现任一家新加坡集团的 Operations Manager，集团旗下 12 家公司、11+ 个经营地点：办公室、MOM 与 ACRA 事务、招聘、薪资与 CPF。中英双语。
12companies in the group I work for家公司，同属我任职的集团
11+locations: hair and beauty salons, a skincare brand, a co-living business个经营地点：美发美容门店、护肤品牌、co-living 业务
EN / 中文English (professional), Mandarin (native)英文（专业工作水平），中文（母语）
What I can run for you我能为你接手的事
The admin and operations I handle today.这些是我现在日常负责的行政与运营。
Singapore compliance新加坡合规事务
MOM matters, ACRA filings, IRAS / GST, CPF / SDL, PDPA, employment contracts, police reports and legal claims.MOM 事务、ACRA 申报、IRAS / GST、CPF / SDL、PDPA、雇佣合同、报警与起诉。
HR admin人事行政
Recruitment, onboarding, rostering, attendance, payroll and CPF, staff management and discipline.招聘、入职手续、排班、考勤、薪资与 CPF、员工管理与违纪处理。
Daily operations日常运营
Purchasing, inventory, SOPs, customer complaints and refunds, coordination across outlets.采购、库存、SOP、客诉与退款、多门店协调。
Reporting & communication报表与沟通
Excel with pivot tables, dashboards, PowerPoint, ERP. Formal English emails and meetings; Mandarin with a China headquarters.Excel（数据透视表）、dashboard、PowerPoint、ERP。正式英文邮件与会议；用中文对接中国总部。
Systems I built for the companies I work for我为任职公司搭建的系统
Set the process up properly once; let the system carry the routine.先把流程理顺，再让系统承担例行工作。
Attendance, payroll and CPF for a group of 12 companies12 家公司的考勤、薪资与 CPF 系统
- Built the group’s automated attendance, payroll and CPF system; all three now calculate automatically.搭建集团的自动考勤、薪资与 CPF 系统，三者现已自动计算。
- CPF, SDL and GST handled in payroll, with audit; access set by 7 staff roles.薪资中处理 CPF、SDL 与 GST，并含审计功能；按 7 种员工角色分配权限。
- Migrated 537K past orders into the new system with zero data-integrity failures.把 537K 笔历史订单迁入新系统，零数据完整性错误。
- Outlet managers report to me and the owners.门店经理向我和老板汇报。
Tenancy admin, from contract to rent租务行政：从合同到收租
- Contract submission and signing, rent collection and automated reminders run on an operations platform I built.合同提交与签署、收租、自动提醒，都在我搭建的运营平台上完成。
HR and MOM-compliance workbenchHR 与 MOM 合规工作台
- Marketing for a three-person technology company, plus its HR and MOM-compliance admin. Built the internal workbench: a compliance calendar, a step-by-step process guide and a contract generator.在一家三人科技公司负责市场，并兼管其 HR 与 MOM 合规行政。搭建内部工作台：合规日历、分步流程指引、合同生成器。
24 internal tools for the team’s daily work为团队日常工作搭建 24 个内部工具
- Also led the company’s own food-delivery platform: outlet SLAs, vendor and rider coordination.同时负责公司自有的外卖平台：门店 SLA、商户与骑手协调。
Experience经历
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Operations Manager · La Pure / New Gen groupDec 2024 – present
Operations and administration for 12 companies (hair and beauty salons, a skincare brand and a co-living business) across 11+ locations.负责集团 12 家公司（美发美容门店、护肤品牌、co-living 业务）的运营与行政，覆盖 11+ 个经营地点。
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Marketing Manager · Flame Source TechnologyDec 2025 – present
Marketing for a three-person technology company, plus its HR and MOM-compliance admin.一家三人科技公司的市场工作，并兼管其 HR 与 MOM 合规行政。
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Marketing Specialist · Dada Consultants & Haohaoguo RealtyApr 2023 – Dec 2024
Digital marketing for a recruitment firm and a property agency, hands-on in each platform’s back end.为一家猎头公司和一家房产中介做数字营销，各平台后台亲自操作。
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Sales & Marketing Manager · UFriend MediaMay 2019 – Apr 2023
Marketing at the authorised overseas operation agent for Xiaohongshu, Meituan-Dianping, WeChat Ads and TikTok; led the company’s own food-delivery platform.在小红书、美团点评、微信广告、TikTok 的官方授权海外运营代理负责市场；并负责公司自有的外卖平台。
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Founder & Director (part-time) · Maple EducationDec 2023 – present
Study-abroad agency with a 4-person team in Xiamen; admissions run on a CRM and an AI agent.留学中介，厦门 4 人团队；招生流程运行在 CRM 与 AI agent 上。
- Education学历
- University College Dublin — Bachelor of Business Studies (Hons), Marketing · 2023
- National Service国民服役
- Singapore Police Force — Special Operations Command, K9 Unit新加坡警察部队 Special Operations Command（SOC）K9 警犬部队
- Languages语言
- English (professional) · Mandarin (native)English（专业工作水平）· 中文（母语）
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