Leonard Chow Yi Ding
Operations Manager · Office Setup, Compliance & HR Admin · English / 中文
Singapore Citizen+65 8686 3695hi@leonardchow.work
Summary
Operations Manager for a Singapore group of 12 companies across 11+ locations. I have set up offices myself — site search, renovation and its budget — and I run the admin behind them: MOM, ACRA and tax matters; hiring, onboarding, payroll and CPF; suppliers, purchasing and office expenses. I turn recurring admin into systems — the group’s attendance, payroll and CPF now calculate automatically. Bilingual English / Mandarin.
Core skills
- Office & premises
- Office search and setup, renovation and renovation budgets, office expenses, vendor and supplier coordination, staff dormitories
- Compliance (SG)
- MOM matters, ACRA filings, IRAS / GST, CPF / SDL, PDPA, employment contracts, police reports and legal claims
- HR support
- Recruitment, onboarding, rostering, attendance, payroll and CPF, staff management
- Operations
- Purchasing, inventory, SOPs, customer complaints and refunds, multi-outlet coordination
- Tools
- Microsoft Excel (pivot tables), dashboards, PowerPoint, ERP, automating routine admin
- Languages
- English (professional) · Mandarin (native)
Experience
Operations Manager · La Pure / New Gen groupDec 2024 — present
- Run operations and administration for 12 companies — hair and beauty salons, a skincare brand and a co-living business — across 11+ locations; outlet managers report to me and the owners.
- Offices and premises: searched for and set up offices, managed renovations and their budgets, arranged staff dormitories, and handled office expenses and suppliers.
- Government and legal admin: MOM matters, ACRA, tax, police reports and legal claims.
- HR end to end: hiring, onboarding, rostering, payroll and CPF, staff management and discipline.
- Built an automated attendance, payroll and CPF system; the routine admin now runs without daily on-site supervision.
Marketing Manager · Flame Source TechnologyDec 2025 — present
- Marketing for a three-person technology company, plus its HR and MOM-compliance admin: built the internal workbench — compliance calendar, step-by-step process guide and contract generator.
Marketing Specialist · Dada Consultants & Haohaoguo RealtyApr 2023 — Dec 2024
- Ran digital marketing for a recruitment firm and a property agency — WeChat, Xiaohongshu, LinkedIn, Facebook and Instagram — hands-on in each platform’s back end.
Sales & Marketing Manager · UFriend MediaMay 2019 — Apr 2023
- Marketing at the authorised overseas operation agent for Xiaohongshu, Meituan-Dianping, WeChat Ads and TikTok. Led the company’s own food-delivery platform — outlet SLAs, vendor and rider coordination — and built 24 internal tools for the team’s daily work.
Founder & Director (part-time) · Maple EducationDec 2023 — present
- Study-abroad agency with a 4-person team in Xiamen; admissions run on a CRM and an AI agent.
Education
University College Dublin — Bachelor of Business Studies (Hons), Marketing · 2023
National Service
Singapore Police Force — Special Operations Command, K9 Unit
Languages
English (professional) · 中文 (native)